Account and data deletion

Request deletion by email

Send an email to hello@eniacelec.com with the subject TICKEY account deletion. Include your account email address or phone number and the server region you selected. Do not send your password or verification codes.

We will verify account ownership before processing your request and contact you if we need further information. You can use this method even if you no longer have the app.

Delete from the app

In versions with the Delete account option, sign in to the correct server region, open Profile, then Settings & support, and choose Delete account. Read the confirmation before proceeding. If your version does not show this option, use the email method above.

What happens to your data

Account access and login sessions are revoked. Shared template links and cloud provisioning are revoked; cloud album data is marked for deletion and associated object deletion is requested. Connected-service credentials and synchronized calendar and task data are removed.

Limited records may be retained where necessary for security, fraud prevention, legal obligations or backup recovery, as described in our Privacy Policy. Contact us for information about retained records and their applicable retention period. Content already downloaded by other people, local copies and content stored on your physical TICKEY device are not remotely erased; remove those copies separately.